Delete Your ChannelSurf Data
This page explains how to request deletion of specific ChannelSurf data without deleting your whole account. If you'd rather remove your account entirely (email, subscription, and all synced data), see Delete Account instead.
Delete individual items — no request needed
You can remove any specific favorite, watchlist entry, watched-history entry, or resume position directly in the app at any time — unfavoriting a channel, removing something from your watchlist, or clearing an item from your watch history deletes that item from our cloud backend immediately as part of normal sync.
Delete all synced data at once
In the app, go to Settings → Sync & Pairing → Clear synced data and confirm. This permanently deletes, for your whole sync group:
- Favorites
- Watchlist
- Watched / recently-watched items
- Live-viewing history
- Resume (continue-watching) positions
If you can't access the app, send a request from the email address on your account to support@channelsurfplayer.com with the subject line "Clear my synced data." We process email requests within 7 days and confirm by reply.
What is kept
- Your account (email) and subscription/entitlement record stay active — clearing synced data does not delete your account or cancel your subscription.
- Your paired devices stay connected to your sync group; they'll simply see an empty library until new data syncs.
- Data stored only on your own device — IPTV provider credentials, and any local favorites/watchlist/history — is not held by us and is unaffected. Clearing your cloud data does not erase what's saved locally on each device; clear that from that device's own Settings, or by uninstalling the app.
For the full picture of what ChannelSurf collects, see the Privacy Policy.
Contact
Patrick Walders — support@channelsurfplayer.com